What are the shipping costs?
Free shipping on orders over € 75,00 (via courier 1 - 3 business days once dispatched).
Netherlands € 3,95 shipping on orders under € 75,00, Belgium € 8,75 (via courier 1 - 3 business days once dispatched). Please note we do not ship to PO Boxes so please provide a physical address during checkout.
How long does it take for my order to be processed?
We aim to ship goods within 2 business days of receiving your order. Please note we ship orders on working days and weekend orders will be packed and dispatched the following Monday.
However if we are having a store wide discount or a new season launch due to the large amount of orders we receive our processing times can be longer and the expected time delay can be 3-5 business days. This normally happens once a month with new launches. We appreciate your patience while our team works hard to get the orders dispatched as fast as we can. Please double check your shipping address is correct as we cannot be held responsible for un-delivered orders due to incorrect delivery details.
Credit Returns Policy
We make every effort to make sure our product descriptions are as detailed as possible including sizing and colour guides for our garments. If you have a question about sizing then please feel free to contact us at firstname.lastname@example.org prior to making your purchase. If you are unsure then we suggest you size up as it is guaranteed your wee one will continue to grow!
Returning your goods:
If you do wish to send something back to change the size / colour, please take the following steps.
* Send your item/s back to us with the completed returns form. retour/ruilformulier
* Please ensure to include your name & order number on any return so that we can process this efficiently for you.
* It must also be sent via Tracked Courier. Sending via tracked courier also ensures that your parcel does not go missing. Cloverz is not liable for any missing returns and we can only process your return once the original has been received back into our Warehouse.
* Cost of shipping the returned item is the responsibility of the buyer.
* Garment must be undamaged, unworn, unwashed or in otherwise unused condition with all original labels intact. Please note that we will not accept goods if there is animal fur etc on the clothing as this is a serious health risk. Goods must also be returned odour free - ( Free of Cigarettes , dampness etc).
* Items must be returned to us within 14 days of invoice (purchase date).
* Once your item has been received back into our warehouse it will be processed and a credit will be issued to the value of your return.
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